The Capitec Bank is hiring Service Consultant in Mokopane,The Skilled Qualified South African are invited to Apply.
About Capitec Bank
Capitec is the largest retail bank in South Africa, with over 20 million clients. The bank’s portfolio of services includes transactional accounts, savings plans, a credit card, loans and funeral insurance.
The bank operates a network of over 840 branches across South Africa, supported by a team of over 11,000 in-branch professionals.
With such a large footprint, accurately forecasting staff workloads and scheduling the appropriate resources to meet in-branch customer needs is a challenging task.
“We relied on a mixture of whiteboards and spreadsheets to solve forecasting and staffing problems,” explains Karl Senekal, Forecasting and Scheduling technology team leader at Capitec. “It was like reading yesterday’s weather forecast. Forecasting and scheduling processes were manual, slow, and labour-intensive.” Karl and his team used regression models based on the previous 90 days data, calculating future forecasts and staff needs based on historical volumes. Contributing to the inaccuracy of these forecasts, there was an ever-present threat that a branch may not be adequately staffed to cope with a sudden spike in customer demand, in turn impacting customer satisfaction.
How to Apply for Capitec Bank Job Vacancy -Service Consultant in Mokopane
Download the Application Guide Bellow for the successful Submission of your Application
