How to Fix SASSA Status Check Failed Get the detail about How you can fix your sassa Status Application failed? This artice discuss the solution of fixing it.
Why SASSA Status Check Failed
There are several reasons why your SASSA Status Check has failed. It is primarily due to a technical glitch on SASSA side, which is a normal occurrence with online databases, and it will eventually be resolved. You can check the reason for the failed SASSA SRD status check for R350 grant below.
incomplete information
One primary cause is incorrect or incomplete information submitted during the application process. In such cases, the system might fail to recognize or find an application, resulting in a failed status check.
Technical Errors
System glitches or technical errors could also interfere with the status check. At times, it could also be due to the system being overloaded with requests, leading to the temporary inability to process checks.
Procedural Errors
Lastly, procedural errors, such as applying outside of the designated application period, could also lead to the failure of a SASSA status check
Incorrect Information or Typo Error
Incorrect information or typo errors, such as wrong National ID number, phone number, or grant reference number in one’s status check details, can lead to serious consequences. A slight error in these crucial details can result in the status check failing, making it impossible to validate and verify the person’s identity or claim. It must be ensured that all the details provided are correct, valid, and up-to-date to prevent any inconvenient disruptions.
Technical Issues with SASSA Status
Occasionally, users of the South African Social Security Agency (SASSA) may encounter technical difficulties or internet issues that prevent them from successfully checking their status through the SASSA Status service. This is primarily the result of server problems or maintenance tasks being carried out on the SASSA online system. These technical glitches can be frustrating, disrupting the smooth process of tracking payments or grants statuses. To address this, users are encouraged to retry the service after some time, or get in touch with SASSA’s customer service for help or additional information.
Identity Verification Failed
This signifies the occurrence of technical issues with SASSA (South African Social Security Agency) status, where the database was unable to find a match for the provided ID details within the Department of Home Affairs data. Such cases usually arise due to inconsistency in registered data or system errors.
Application Not Yet Processed
If you’ve recently applied for a grant via SASSA or have made modifications to your application, it’s crucial to be aware that your status might not be immediately updated. There can be technical issues with reflecting these changes promptly, as the system ensures accuracy and completeness before the updates are reflected. Therefore, it’s natural for the process to take some time. Please be patient as SASSA is working diligently to update your status as soon as possible. This lag doesn’t indicate an error, but a necessity for ensuring the correct processing of critical data.
How do I fix the sASSA status check failed?
How do I fix identity verification failure?
If you recently applied for an SRD R350 grant and received an SMS saying “identity verification failed,” It is the same as a failure of a SASSA status check. Identity verification” failed is a reason that happens due to a typing error or providing wrong information. The application must take all your information, like your identity card, phone number, banking details, and other necessary documents. Your information is matched with the Department of Home Affairs and government institutes to get an accurate verification of your identity. If you type incorrect or mismatched information, identity verification will fail.
Solution
This is a normal human mistake that can easily be resolved by providing the necessary documents and clarifications. For this, you have to appeal for reconsideration of your application, and now make sure to provide the correct information.
- Open your browser and search for this government site URL: https://srd.sassa.gov.za/sc19/reconfirmation/auth.
- Re-enter your South African ID number and mobile number.
- An OTP will be received on your number.
- Read all the information carefully that is displayed after verifying your OTP. Check where you made a mistake while providing information. After finding a mistake, re-enter the correct information to ensure accuracy. A questionnaire is displayed on your screen.
- Fill up and resubmit your information with corrected data.
Now that your information is updated on the SASSA server, you may need to wait for 30 days after this because SASSA reviews the information every month before approval. Track your application daily, and after receiving the message that the application is approved check your payday and collect your R350 grant.
Incomplete Information
This possible reason occurs due to submitting an incomplete grant form. It means that you did not fill out the full form during submission, and as a result, your SASSA status has failed and your application for the grant has been denied. For all types of grants, applicants must submit all lists of information properly, like identity, banking information, and salary information, to avoid further issues.
Solution
If your status failed due to incomplete information, then follow the same procedure as described for identity verification.
- Follow the link: https://srd.sassa.gov.za/sc19/reconfirmation/auth.
- Give your ID number and phone number.
- Click on “Send SMS.”
- An OTP will receive your number, verify it.
- Now fill out the form properly and click submit.
Double-check the application details that you provided to SASSA and check if you missed any type of information box that is necessary for the Grant approval process. If you find missing details, respond to your grant and give the whole information. That’s all, your procedure for Incomplete information is completed.
Failed To Meet The Eligibility Criteria
The applicant must be a South African citizen or register with the Department of Home Affairs to apply for a grant. Keep in mind that each grant has its own set of unique requirements that must be met. Like when you apply for a care dependency grant, the major requirement is that the child be madly unfit and under the age of 18. Another thing to consider is that in a foster child grant, the child has a caretaker who applied for the grant and properly takes care of the child. And add to the point that in other SRD grants, applicants fail to meet the eligibility criteria.
Solution
- If you feel that you did not fulfill the eligibility criteria for a grant, first check your information properly to see if your income, age, or identity falls under the criteria. There is also an option to reapply for a grant when you put all your information under the eligibility criteria.
- Various options exist to fix this issue. If you apply for an old age grant and are over 60 and medically unfit, change your grant application to a disability grant.
- Another easy way to avoid this issue is to go to the SASSA office or their provided helpline number. Ask them for proper guidance; they will tell you the reason for your declaration and provide a solution on how you qualify for a grant.
Banking Details Reason
Banking details are also the major reason that SASSA declines your grant application requests. If your account is no longer active, this will be a reason for rejection. As well as putting wrong information, like a branch code or account number, double check your given details before applying.
Solution
To avoid this reason, applicants should check their information 2-3 times before submitting the application form. Call the bank to make sure you have the correct branch code. This step takes down the risk of getting an application rejected.
Technical issue
Sometimes status fails due to some technical errors on the official SASSA website. It may be that the official website is under maintenance or experiencing high traffic and showing you that the status check failed.
Solution
- After you ensure that your information is correct, you have to wait for 6 to 12 hours and then recheck your application status.
- Suppose your application status remains unchanged even with the correct information. In that case, you need to appeal your application because if this is due to a technical error, it will be resolved after a few hours.
Waiting period after the update
If you have recently made changes to your SASSA phone number for your application, the status may not be updated right away. The SASSA system may take some time to process the updates. It is advisable to wait for 30 days to allow for the processing of your updated application and for the status to be adjusted accordingly. If after 30 days, your SASSA status still shows the old information, contact SASSA directly for help.
Holding A Job In Government Center
A prompt reason for rejection of applications. Many applicants are working in government institutes while applying to SASSA. The department rejects the applicant’s application if they already registered for a government-funded grant and further apply for a care dependency grant.
Solution
If your entire points are eligible for the grant but you are working for a government institute or registered with a state-funded organization, the only option to fix this issue is to leave your state-funded registration or let the grant go. This is the most necessary point to qualify for the SRD grant.
Q&A about How to Fix SASSA Status Check Failed
Why does my SASSA status check keep failing?
How do I check the status of my SASSA R350 failed appeal?
Online: Visit the SASSA SRD R350 Grant website, log in with your ID and your registered phone number (used when you applied), and select “Check Appeal Status.”
