UIF USSD status check : Check Your UIF Status via Phone The Unemployment Insurance Fund (UIF) has launched a zero-rated mobile app and a free Unstructured Supplementary Service Data (USSD) platform to enable clients to access UIF services at any time.
How to Check Your UIF Status via Phone
1. Through USSD Code Application
In a nutshell, Unstructured Supplementary Service Data (USSD) codes allow quick mobile access to the UIF services without needing to have access to the internet.
Dial the USSD code: From a mobile device, dial *134*843#.
Follow the system prompts: You will be asked to provide some information such as your credit reference number and ID number.
Inquire about your status: You will be advised on how to navigate to the status inquiry screen and check your UIF status.
2. Using the Related Calling Features
In case you’d like to talk to someone instead, you can ring the call centre dedicated to that purpose.
Dial the number for the UIF Call Centre: Use the number 0800 030 007 on your phone.
Give the required information: Prepare to give your UIF reference number, ID number, and any other necessary details.
Request for your status: It is also advisable to inform the call centre agent on the status of your UIF benefit.
Information You Need
When checking your UIF status, ensure you have the following information ready:
- UIF reference number: This is a unique number assigned to your UIF account.
- ID number: Your South African ID number is required for verification.
- Personal details: You may be asked for additional personal information to verify your identity.
Common Issues and Solutions
Checking your UIF status through the telephone will normally be easy but sometimes, there are draw backs. Below are some of the challenges and ways to resolve them:
1. Information provided is not correct.
Problem: You may not be able to check your status if the information provided does not correlate with the records.
Solution: Ensure that the UIF reference number and ID number entered are correct. Check for any mistakes provided.
2. Failure of Online System
Problem: You may not be able to check the status when there are technical hitches or system is offline.
Solution: Please wait for some time and try to check the status some other way; for example, by going to the UIF website instead.
3. Processing takes too long
Problem: Hurdles in the settlement of claims do lead to frustrations and worries.
Solution: Cautiously monitor your claim status and call the UIF call centre if extensive delays are observed.
4. Help Using the Online Application Is Ineffective
Problem: When filing a request online, an applicant can face a problem and will need assistance onsite.
Solution: Because applications can only be filed electronically, please understand that you first need to get help up until she is able to file the application herself.
